Refund

  • Unknown's avatar
    rintownsend · Member ·

    Hi there, I recently requested a refund on a purchase, however the debit card originally used had since been cancelled. Will this impact the refund being processed, as your help service says it typically takes 7 to 10 business days. The details of the refund are below:
    [redacted]

    Thank you.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hello,

    Thank you for reaching out. We process refunds to the same payment method used for the purchase. Our records show that the refund was successfully processed on our end. To check the status of the refund, I recommend contacting your bank directly. If the refund doesn’t appear within 10 days, please contact us again, and we can provide additional information that may assist your bank in locating the charge.

    I hope this clears things up! Feel free to reach out if you have any further questions or need assistance with anything else.

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