refund

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  0fhub · Member · Jul 3, 2024 at 8:03 pm

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  I thought I cancelled my subscription last June but saw a couple days ago I was charged again. I finally got logged into this account and was able to cancel my subscription. is there anyway to get a refund for the domain purchase that I removed?

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  staff-happychia · Staff · Jul 3, 2024 at 9:06 pm

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  Hi there,

  I am sorry to see you go! Is there something we could have done differently to make your experience better?

  We only refunded the difference between the plan’s and domain’s costs, as you asked for a refund after the 96-hour domain refund period.

  We have some leeway with the products we own end to end, like our hosting plans. So we can refund plans for up to 14 days. Domains are a hard cost to us, meaning we must pay registries on your behalf. So, we have a shorter refund window for domain registrations and renewals.

  If you prefer, we can restore the domain to your account within 48 hours before it goes into redemption, so please let us know as soon as possible. Otherwise, we will be unable to restore this domain as you have already canceled it. Once we restore, you can keep the domain and use it elsewhere.