refund

• 

  edaryion · Member · Jul 5, 2024 at 12:12 pm

  • Copy link
  • Add topic to favorites

  Hello. I cancelled my starter annual subscription, upon doing so I got a message that it was cendelled, but not that I got a refund. I am eligible for one within 14 days of purchase,& I made the purchase earlier today. Please send me my refund, as is my right.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  edaryion · Member · Jul 5, 2024 at 12:13 pm

  • Copy link

  The Ai told me to go tl the biling section & click a refund button but there is no such thing.

• 

  2020testjj · Member · Jul 6, 2024 at 4:44 am

  • Copy link

  Check your account>purchases dashboard at https://wordpress.com/me/purchases You should see the purchase there and you can follow this guide to initiate the refund https://wordpress.com/support/refunds/

  Post back here if you need further help.

• 

  edaryion · Member · Jul 6, 2024 at 5:28 am

  • Copy link

  Oh, okay. Thank you for your assistance. I already did that so I just need to wait it seems. I just found it odd that the popup said it was cancelled, whilst the popup for a domain refund, (free for a year), said I cancelled & got a refund.

• 

  hacchism · Staff · Jul 7, 2024 at 5:42 am

  • Copy link

  Hi @edaryion.

  I can confirm that you have canceled your recent purchase fully, and a full refund of $48 has been issued already, which you can confirm in https://wordpress.com/me/purchases/billing.

  The refund is immediate from our side. However, please note that in some cases, your bank can take 7-10 business days to post the funds to your account or statement, depending on how fast they are.