Refund

  • Unknown's avatar
    cyneehyn · Member ·

    I set up a domain transfer today and purchased an annual plan. However, due to a change in plans, I canceled the annual plan, but there’s still $13 left to be refunded. I also canceled(removed) the domain transfer service (and the domain transfer had not been completed yet), but I still haven’t received the remaining $13 refund. Could you advise me on how to file a complaint?

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    cyneehyn · Member ·

    Additionally, I did not proceed with any domain registration service, and now I am unable to select a domain. If I want to set up a new domain, I will be charged a new $13 fee.

  • staff-eleanor · Staff ·

    Hi there! I checked the account and confirmed that the domain transfer and hosting plan were canceled. I issued the remaining refund of $13. You can find your transactions in your Billing History, here: https://wordpress.com/me/billing
    Let me know if you need anything else.

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