Refund

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  winonawrigley · Member · Dec 19, 2024 at 2:13 am

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  Hello, I requested a refund and was told I needed to cancel my plan to process the refund and to let them know when I’d cancelled the plan.

  I’m no longer able to contact support about receiving the refund as the chatbot won’t connect me to a human support team member as I’m not on a paid plan.

  Kind regards

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  staartmees · Member · Dec 19, 2024 at 9:26 am

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  You can check your refund yourself; After clicking “Cancel“, if your purchase is eligible for a refund, you will be shown the amount of the refund. Continue through to confirm the cancellation and process your refund.

  You find all info at https://wordpress.com/support/refunds/

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  marutim · Staff · Dec 19, 2024 at 6:31 pm

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  Hello @winonawrigley

  I have checked your account and see that plan was added to the site on 17 October 2024 and then it was canceled on 19 December 2024.
  
  The plan cancellation with refund can be processed within the first 14-day period, and this subscription was outside the refund period.

  You can read more about the refund policy here: https://wordpress.com/support/refunds/#refund-periods

  Please feel free to contact us at help@wordpress.com and let us know if you would like to restore the plan. We are here to help you with your site, so feel free to let us know if we can help you with anything.

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  winonawrigley · Member · Dec 20, 2024 at 7:06 am

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  Hello,

  when I was talking to the support on the support chat they granted me a refund outside of the 14 day period.

  I’ve tried to send help@wordpress.com an email but received an automated AI reply, the same as if I was to try use the chat support.

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  anvilvinecg · Member · Dec 24, 2024 at 11:09 am

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  Hello!

  I have been trying to reach anyone for a refund for a week now plus, I suspect this is how you default on people’s policies?

  I WANT A REFUND. I KEEP GETTING SPAMMED BY THE AI EMAIL INSTEAD OF A RESPONSE. I WILL HOLD YOU ACCOUNTABLE TO EVERY CENT, I CANT EVEN GET THE WEB DESIGNER UI TO UNLOCK AND I PAID FOR THE BLOODY THING.

  I LITERALLY DESIGNED A WHOLE WEBSITE WITH SQUARE SPACE IN A WEEKEND.

  YOUR UI WON’T LET ME TYPE OR TEXT ANYTHING AND I EVEN BROUGHT A WEB DESIGNER OVER AND HE THINKS I DESERVE A REFUND, I AM ALSO IN WEB DESIGN AND NEEDED THIS FOR CLASS AND THE CLASS IS STEERING CLEAR OF WORDPRESS NOW.

  I WANT A REFUND!!!!

  MY EMAIL IS (email visible only to moderators and staff)