Refund

• 

  info03aaba0b65f · Member · Apr 10, 2025 at 10:20 am

  • Copy link
  • Add topic to favorites

  Hi,

  I purchased a business premium plan, and domain transfer for 96 euros.(the domain transfer was included, for 13 euros, but also discounted as a new signup).

  I then tried to import my existing website,instead of giving me the option to pay for the import, it only offered me the same plan again, but for 140 euros.

  After finding zero help, I decided to quickly cancel my purchase. The refund amount is only for 83 euros, missing the 13 euros which was supposed to be a free domain transfer.

  Using the over complicated help section, i eventually found a paragraph where it says the 13 euros will be refunded if you cancel the domain transfer with 96hrs or something. Is this true? As the charge of 13 is pending on my account and i have no refund receipt like I do for the 83 euros.

  Thank you,

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

• 

  marutim · Staff · Apr 10, 2025 at 10:38 am

  • Copy link

  Hi there,

  Thank you for reaching out to WordPress.com! I understand how frustrating it can be when things don’t go as smoothly as expected, and I truly appreciate you sharing your experience with us.

  I’ve reviewed your account and issued a refund for the remaining 13 Euros charged for the domain transfer.

  The refund may take up to 4-10 working days to appear in your account and in some regions it may take more than 2 weeks. You can find the copy of the refund receipt in your Billing History: https://wordpress.com/me/purchases/billing

  If you haven’t received the refund even after the said time, let us know and we’ll take a look.

  While I have you here, I’d love to learn more about the type of site you were hoping to set up. We’re here to assist you with building your site or answering any questions you may have. Let me know how we can help!