Refund

  • Unknown's avatar
    myskaiallc · Member ·

    I just found out you have been charging my card for almost a year and took a total of $933 for something I did not use and did not know about.
    Please solve this issue as you can see I did not receive any servises from this nor made any profits.

    Thank you
    Lis Magrini

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    sajjadisbrilliant · Member ·

    Hey there,

    Thanks for reaching out—I’m happy to help clarify things.

    I can confirm that there is an account associated with the contact email address; however, there are no active purchases under this account.

    If your billing inquiry is related to the website myskaia.com, please note that this site is not hosted on WordPress.com. It appears to be connected to us only via Jetpack. You can view the hosting details here:
    🔗 https://wordpress.com/site-profiler/http://myskaia.com

    This confusion may be due to the two different versions of WordPress. WordPress.org and WordPress.com are separate entities, and we only provide support for WordPress.com subscriptions. You can learn more about the differences here:
    🔗 https://wordpress.com/support/com-vs-org/

    I recommend contacting your hosting provider directly to resolve this billing issue. However, if you still believe the charge is associated with WordPress.com, please send us a screenshot of the charge or the transaction ID (here’s how to find it:
    https://wordpress.com/support/billing-history/#retrieve-a-transaction-id) and email the details to help@wordpress.com.

    Looking forward to your response!

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