refund

  • Unknown's avatar
    asapgds · Member ·

    canceled a plan a didn’t got a refund

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • marutim · Staff ·

    Hi there,

    Thank you for contacting WordPress.com! I am happy to help you with your questions.

    I can confirm that you have canceled the plan, but it was done outside the refund period, and hence, a refund was not issued automatically. I have issued a refund now.

    The plan cancellation with refund can be processed within the first 14-day period, and the domain name cancellation with refund is possible within the first 96-hours.

    You can read more about the refund policy here: https://wordpress.com/support/refunds/#refund-periods

    The issued refund may take up to 4-10 working days to appear in your account, and in some regions it may take more than 2 weeks. You can find a copy of the refund receipt in your Billing History: https://wordpress.com/me/purchases/billing
     
    If you haven’t received the refund even after the said time, let us know, and we’ll take a look.

    I hope this helps. Let me know if you have any further questions that I can help you with 😊

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