Refund

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  rpemarcom · Member · Feb 4, 2026 at 11:54 pm

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  I have been charged for an auto-renew. I was out of the country and I didn’t have internet access. I recently came back and noticed that there’s been a charge on my account. I need to request a refund, please.

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Feb 5, 2026 at 6:39 am

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  Hi there, head to your Account Purchases page and then follow this guide: https://wordpress.com/support/refunds/

  Post back here if you need further help with this.

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  rpemarcom · Member · Feb 6, 2026 at 9:49 pm

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  that did not solve my problem. I still need help.

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  staff-arya · Staff · Feb 10, 2026 at 10:16 am

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  Hi there!

  Our annual plans typically come with a 14-day refund window. That said, I understand your concern and have made an exception to refund $84 for the automatic renewal of the Personal plan. The plan has already been cancelled, and there are no active plans associated with your account at this time.

  You can find a copy of the refund receipt in your Billing History here:
  https://wordpress.com/me/purchases/billing

  Refunds usually take 7–14 business days to appear on your statement, so you can expect to see the amount reflected within that timeframe.

  For reference, our refund policy is outlined here:
  https://en.support.wordpress.com/manage-purchases/#refund-policy