Refund
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I need to get a refund for a Renewal that happened on 9/24. I had no idea this was going to bill me as I haven’t used WP in almost a year. I am moving and really need the money back! How do I go about doing this? Thank you.
The blog I need help with is: (visible only to logged in users)
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From the dashboard of that blog, go to the Upgrades page and hover over the upgrades. A Refund button should appear.
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It isn’t there. The only way I found out about it was viewing my card balance while paying bills. So It went through around 9/24-9/25 but could have been submitted a few days before that. Is there anything I can do about it? Thanks!
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Here is the support doc http://en.support.wordpress.com/my-upgrades/#canceling-upgrades and you can also email staff (who are apparently on a retreat this week) at:
Support @ wordpress.com
Be sure and include a link to this thread, so they can see the time you asked for the refund.
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Provided you are logged in under the same username account that purchased the upgrades, you can request a refund from your dashboard and then purchase another premium theme.
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
http://en.support.wordpress.com/upgrades/#refunds
Note: It takes from 1 – 2 weeks for the refund to be received. -
It looks like a refund has been processed for this transaction. I will assume that the issue is resolved unless I hear otherwise from you.
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