Refund
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I’ve received no notification of a renewal charge but I received a receipt today saying I had been charged $99. How do i request a refund?
The blog I need help with is: (visible only to logged in users)
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Hi there,
We sent you emails before processing the renewal to let you know about the auto renewal for your WordPress.com Premium upgrade. I’m sorry if those emails didn’t reach you!
I can refund your renewal for you, but I want to check with you about your domain adjustablebedswestmids.com. Since your WordPress.com Premium includes domain registration for adjustablebedswestmids.com, you have a couple options:
1) I can cancel WordPress.com Premium and your domain registration for adjustablebedswestmids.com, and issue a full refund. This will cancel the domain adjustablebedswestmids.com, so you will lose ownership of the domain and there’s no guarantee you can use it again in the future.
2) I can cancel WordPress.com Premium except for your domain adjustablebedswestmids.com, and issue a refund for $73 ($99 minus $26 for your domain). That way, you can keep using your domain either here at WordPress.com or with another website host.
Please let me know which option you prefer, and I can take care of that for you. :)
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Thank you Rachel
Can I choose
1) cancel WordPress.com Premium and your domain registration for adjustablebedswestmids.com, and issue a full refund. This will cancel the domain adjustablebedswestmids.com, so you will lose ownership of the domain and there’s no guarantee you can use it again in the future.
Failed business, lost track that i upgraded, thanks, Alun
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Thanks for confirming, Alun. Sorry to hear about your business!
I cancelled your WordPress.com Premium renewal and your domain and issued a full refund. Please note that it can take about 10 days for refunds to appear on your bank statement.
Please let me know if I can provide any further help. :)
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