Refund
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I mistakenly purchased a theme for WordPress.com when I wanted one for WordPress.org. How do I obtain a refund?
Blog url: http://robertaeisen.wordpress.com/The blog I need help with is: (visible only to logged in users)
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You can request a refund yourself directly from the Store > My Upgrades section of your Dashboard https://en.forums.wordpress.com/topic/new-upgrades-management-section?replies=1
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Thanks, I tried that but it keeps telling me to “contact support” and then sends me to the community forum page. Any ideas?
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I’m so sorry but if you cannot hover over the item and click the cancel button then all I can do it flag this thread for Staff attention. As it’s the weekend I don’t expect Staff will respond immediately.
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The themes have a 30 day refund window and your posting here establishes your desire for a refund – the staff here have a good record of providing refunds when requested in a timely manor
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I don’t see any transactions on your account.
Please make sure that you are logged in as the user who purchased the theme when you request a refund.
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Yes, I realized I was logged in as the wrong user. I went to cancel my bundle and the theme, was able to click cancel for the bundle, but not the theme. When I got the confirmation email to cancel the bundle, I received this error message upon clicking on the confirmation link: ” An error occurred while refunding your upgrade. Please contact support”
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I was able to force a refund for these as requested.
Please let us know if you need any further assistance!
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