Refund

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  taylorbjohnson · Member · Jul 17, 2014 at 8:19 pm

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  Hi,

  can I have a refund of my $13 domain mapping because I have my own hosting and didnt realize i paid this mapping fee, can you please refund me.

  Thanks.

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  1tess · Moderator Emeritus · Jul 17, 2014 at 8:24 pm

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  Hi!

  Staff can issue you a refund. I’ve added a modlook tag to this thread so that someone will see your request and help you. If you subscribe to this topic, then you’ll be notified when there is a response.

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  shawnajroberts · Member · Jul 17, 2014 at 9:19 pm

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  Hi there!

  It looks like the last charge on this account was back in August of 2013. Is there another account that this charge could be associated with?

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  taylorbjohnson · Member · Jul 18, 2014 at 3:09 am

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  It was charged in August and I stopped needing it in March 2014. I forgot i was still billed for it though.

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  raincoaster · Member · Jul 18, 2014 at 4:05 am

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  The refund period on domains and mapping is 48 hours.

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  1tess · Moderator Emeritus · Jul 18, 2014 at 7:41 am

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  Eight out of twelve months use!

  Please be sure that you don’t have auto-renew on the domain mapping upgrade: dashboard—>store—>auto-renew is not checked.

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  taylorbjohnson · Member · Jul 18, 2014 at 2:58 pm

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  I should be able to get at least 8/12 or 2/3 of the $13 back since I didn’t need or use it.

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  shawnajroberts · Member · Jul 21, 2014 at 6:51 pm

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  Hi there!

  We don’t issue partial refunds for upgrades that are cancelled after the refund period. Let me know if you have any questions about this!

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  taylorbjohnson · Member · Jul 21, 2014 at 6:56 pm

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  Well, I would like a refund because I spent money on this feature that I stopped using, there must be something that you can do.

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  timethief · Member · Jul 21, 2014 at 6:57 pm

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  Staff have already clearly stated that’s not possible.

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  taylorbjohnson · Member · Jul 21, 2014 at 7:01 pm

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  Well it must be possible because it is my money, and I don’t need it and wasted my money on it. Also, can you please make this post private and only available to Staff of WordPress.

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  timethief · Member · Jul 21, 2014 at 7:05 pm

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  What you are requesting is not going to happen. There is no means of making any thread on these support forums private.

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  taylorbjohnson · Member · Jul 21, 2014 at 7:06 pm

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  timethief, I am talking to WordPress staff, thanks.

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  timethief · Member · Jul 21, 2014 at 7:11 pm

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  If you have a paid upgrade, please use the “Contact Support” form, where you will receive a choice of having staff answer your question publicly or privately.

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  shawnajroberts · Member · Jul 21, 2014 at 8:23 pm

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  Hi taylorbjohnson,

  You can read our refund policy here:

  

  We do not issue refunds outside of the refund period. Our refund policy is standard practice and stated clearly when you confirm your purchase.

  Additionally, we do not remove public forums threads unless they pose a security risk. You can see this policy in our Forums Code of Conduct:

  https://en.forums.wordpress.com/topic/wordpresscom-forums-code-of-conduct

  You can always start a new thread at the link timethief has supplied. You will be able to select whether your new thread is public or private.