Refund

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  allisoncjordan · Member · Oct 25, 2012 at 3:18 pm

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  I requested a refund within 30 days of my uprade purchase. Now the site says the refund never went through. What do I do now?
  Blog url: http://thesproutingseeddotcom.wordpress.com/

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Oct 25, 2012 at 6:25 pm

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  Your bundle included a domain registration.

  Unfortunately, we can only refund the domain registration portion within 48 hours.

  If you’d like, I can cancel and refund the rest of the bundle for $73.

  As for the domain, if we cancel the domain, it can take up to several weeks, and we can’t guarantee that your domain will be available to you again once canceled.

  If you want to keep using your domain but you don’t want to use WordPress.com anymore, you don’t have to cancel it.

  Instead, you can move the domain to another site, using the Domain Administration tool under Store > Domains, at the bottom of the page.

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  allisoncjordan · Member · Oct 25, 2012 at 7:08 pm

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  Sounds great.

  I wanted to keep the domain and only cancelled the rest of the upgrade bundle (to be refunded $73), but for some reason it did not go through?? This was done two days after my purchase. I am not sure what happened, but would appreciate your help in getting the rest of the bundle cancelled now (to be clear, I am keeping the domain). Thanks so much and for your timely response!!

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  staff-blorbo · Staff · Oct 25, 2012 at 7:52 pm

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  I have canceled and refunded your bundle minus the domain as requested.

  Please let us know if you need any further assistance!