Refund amount

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  bringingupmom · Member · Sep 12, 2018 at 10:59 am

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  Hi when will i get the refund amount back?

  The blog I need help with is: (visible only to logged in users)

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  torres126 · Member · Sep 12, 2018 at 12:32 pm

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  Hi there, I’ve tagged WordPress.com staff to help you with this issue. In the meantime though, you may wish to refer to this page: https://en.support.wordpress.com/refunds/

  You will be refunded to the same payment method you used for your purchase. After processing, refunds usually take about five to ten business days to appear on your statement. For credit card refunds, it could take up to 1-2 billing cycles for the refund to show up. International refunds can take even longer to reach you. Your financial institution is going to be able to tell you when to expect the refund and how it will be listed on your statement.

  You’ll likely receive a response within a few hours from a staff member: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Hope this gets resolved soon. :)

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  fstat · Staff · Sep 12, 2018 at 2:32 pm

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  Hi there,

  I can see we issued the refund on August 24. You can see a receipt for the refund here:

  https://wordpress.com/me/purchases/billing/

  Refunds usually take about 10 business days to appear in your account, but it depends on the processing times at your bank. It can also take longer if you are with a non-US bank.

  If you have any other questions, just let me know and I’ll be happy to help.