Refund Amount

  • Unknown's avatar
    jenniliam2 · Member ·

    Dear Team,

    I accidentally purchased the same thing 3 times for which I claimed a refund for two of my purchases, it shows near about half the amount I paid as a refund for one of my requests, please check why this is happening that I am not getting full refund also I haven’t received it yet.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    It looks like the refund was partial because the domain registration was kept, so our system kept the price of the domain registration.

    I see that you have since upgraded to another WordPress.com Starter plan, which comes with a free domain credit for the first year. So, I’ve gone ahead and issued a refund of the remaining amount.

    You can see the refund receipt at https://wordpress.com/me/billing – You’ll see that in the end, we kept a total of ₹2,265.60 for the WordPress.com Starter plan on your site.

    Please note that your bank/credit card issuer may take 7-10 business days to process refunds. It isn’t instant in most cases, though it’s been processed from our end.

    Feel free to let us know if you have more questions.

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