Refund amount not showing correctly.

  • Unknown's avatar
    pilli234 · Member ·

    When I go into my store I would like to get my full refund of $99. I started by paying $18 for my domain name and then later on that day I decided to upgrade for $79 to the premium account. When I press get refund in my store section of the dashboard it only gives me the option of receiving $61 refund to keep my $18 domain or $79 refund and there is no guarantee that I will keep my domain. However I paid $99 for both my domain and the premium wordpress account, I would like to get my $79 refund and keep my $18 domain which I bought earlier not get a $79 refund and loose my domain!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    jeremeylduvall · Member ·

    Hi there,

    It looks like you have already manually refunded $61.00 of the original payment. I went ahead and refunded the additional $18.00. The funds should be available on your account within the next several days. Your domain is still intact as shown here:

    https://emmanuelledesigndotcom.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

    Please let me know if you need anything else!

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