refund and cancel account
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Last year we purchased WordPress Premium and quickly canceled the auto-renewal. This year we’ve been billed for it again, to the paypal account linked to (email visible only to moderators and staff). We disputed the charges and the dispute has been resolved, PayPal finding that the payment was not unauthorized, so we may have improperly canceled the renewal. The email we received to (email visible only to moderators and staff) (the WordPress email) said that WordPress is able to issue the refund once the dispute has been resolved. Has the refund been issued? If not, please do so and cancel the account. If possible, we would appreciate a reply to (email visible only to moderators and staff). Thank you for your time, and a year of great web domain hosting.
The blog I need help with is: (visible only to logged in users)
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See:
https://en.support.wordpress.com/refunds/
https://en.support.wordpress.com/payment/chargebacks/When we need Staff help with issues Volunteers cannot resolve like this one we type modlook into the sidebar tags on our forum threads. I did that for you. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Hi there,
Our billing team has already refunded your payment. If you paid directly via PayPal it’s possible the funds are already returned to your account with them, else you should receive it within the next 10 business days.
You can view a receipt for the refund in your account’s billing history here:
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