refund and cancel my bill

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  yolomalaysia · Member · Sep 18, 2017 at 6:56 am

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  hi , pls cancel my payment asap . coz this not under my authorization .
  so angry , bad review .

  The blog I need help with is: (visible only to logged in users)

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  yolomalaysia · Member · Sep 18, 2017 at 7:00 am

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  any one there??

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  sofiaalessandradoyle · Member · Sep 18, 2017 at 7:38 am

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  Mine too!!

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  zyousafi · Staff · Sep 18, 2017 at 5:06 pm

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  Hi @yolomalaysia,

  I just checked https://www.whois.com/whois/yolomedia.org and it looks like your domain has automatically renewed 1 month before it was set to expire on WordPress.com – there’s a detailed article on why WordPress.com does that and how exactly they do that here: https://en.support.wordpress.com/auto-renewal/

  If you wish to cancel your domain then you can follow the simple instructions here: https://en.support.wordpress.com/domains/cancel-domain/ and if you wish to get a refund for the renewal then you will need to contact WordPress.com support via https://wordpress.com/help/contact

  There are additional details with reference to refunds located here: https://en.support.wordpress.com/refunds/ – I hope that helps!

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  zyousafi · Staff · Sep 18, 2017 at 5:19 pm

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  Hi @sofiaalessandradoyle,

  Were you facing a similar issue to @yolomalaysia in that your domain was automatically renewed and you now wish to cancel the domain and request a refund? If so then please review my earlier post:

  If you wish to cancel your domain then you can follow the simple instructions here: https://en.support.wordpress.com/domains/cancel-domain/ and if you wish to get a refund for the renewal then you will need to contact WordPress.com support via https://wordpress.com/help/contact

  There are additional details with reference to refunds located here: https://en.support.wordpress.com/refunds/ – I hope that helps!

  If there’s something else that I can help you with then please share your blog/site URL with me and I will be happy to take a look! :)

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  supernovia · Staff · Sep 19, 2017 at 7:27 pm

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  @yolomalaysia, we can still refund this for you. We just need you to confirm that when we cancel the domain, you may not be able to register it again soon, even with another provider, and someone else may purchase it in the meantime.

  It may be impossible to get it back again. If you understand and are okay with that, no worries; just confirm and we’ll go ahead and take care of that for you.

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  supernovia · Staff · Sep 19, 2017 at 7:28 pm

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  @sofiaalessandradoyle same to you, but can you start a new thread so we can avoid confusion? We wouldn’t want to accidentally cancel the wrong domain. Thanks!