Refund and cancel purchase

  • Unknown's avatar
    ameliadalton · Member ·

    I would like a refund. I can’t find any way on your dashboard to cancel my account. There are no purchases listed or billing methods so when I went to cancel my account – couple weeks ago I thought it was complete. I do not use this service and do not want to pay for it any longer. Please help!!

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    We have no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

    Please use the following tool to determine if the purchase you’re referring to is associated with WordPress.com or not.

    Why was I charged?

  • Unknown's avatar
    ameliadalton · Member ·

    I have submitted a ticket because my account was charged $114 for this account:

    [redacted by staff]

    Total; $114
    I would like this money refunded to my PayPal account and for my WordPress account to be deactivated immediately.

  • Unknown's avatar
    ameliadalton · Member ·

    I am truly confused about what is happening here.

    I was charged for the following:

    WordPress.com Premium for http://anaistoday.wordpress.com
    Domain registration for anais.today

    here is my payment information via PayPal:
    [redacted by staff]

    Like you said, when I log into my account – there are no purchases for this account. When inputed the transaction details into your https://wpchrg.wordpress.com/ – It found my charges and directed me to login into my account and cancel them in the purchases section… BUT THERE ARE NO purchases!!!!

    I just want to cancel this account and get my money refunded within the four days.

  • Unknown's avatar
    themagicrobot · Member ·

    If there are no purchases in this ameliadalton account then that site must be connected to a different account. You need to log out from this account so you’re able to reach the correcct account instead.
    https://wordpress.com/support/account-recovery/

  • staff-mckluskey · Staff ·

    @ameliadalton, please do not post your transaction ID here, as these are public forums.

    As @themagicrobot wrote, your domain is connected to a different account. You need to log out from ameliadalton, and log back in with the correct email address.

    If you don’t remember that one, please use the Account Recovery form from the previous reply.

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