Refund, and cancel subscription

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  ernestsykes · Member · Oct 21, 2015 at 8:44 pm

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  On Oct. 15 I was charged $36 even though I do not have any upgrades. I would like that money reimbursed to me and my Akismet subscription canceled. Your website keeps telling me to go to ‘My Upgrades’ in order to cancel my subscription, but when I go there I cannot find any way of unsubscribing or asking for a refund of my $36. I am doing both here. Thank you. –Ernie Sykes

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 21, 2015 at 8:48 pm

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  You can log in to your account via https://akismet.com/account and click on the cancel my account and my subscription button available to you. How do I cancel my subscription? http://docs.akismet.com/billing/cancel-subscription/

  Note that to address any and all billing issues like this one we click https://wpchrg.wordpress.com/ and carry through. Please use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

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  jfrost1111 · Member · Oct 22, 2015 at 8:32 am

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  I was charged $18 and have made no upgrade or anything.

  I went to the wpchrg.com and it couldn’t find my charge and said that my email was invalid.

  I would like a reimbursement and for whatever is set up to be canceled. Frustrating that there is no phone service for such a large organization. Seems bizarre and I wonder why?

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  jfrost1111 · Member · Oct 22, 2015 at 8:34 am

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  I also went to Akismet and it says I have no subscription. ??
  Hoping to get an answer from someone here soon.

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  jfrost1111 · Member · Oct 22, 2015 at 8:36 am

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  I also went to Akismet and it says I have no subscription. ??
  Hoping to get an answer from someone here soon.

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  timethief · Member · Oct 22, 2015 at 6:20 pm

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  Please complete and submit this form (which works even when the main contact form is closed) to Staff: http://en.support.wordpress.com/contact/?whywasi=charged

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  timethief · Member · Oct 22, 2015 at 6:22 pm

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  I was charged $18

  Note that $18.00 charge is exactly the value of a domain mapping upgrade and medicinewriting.com is not registered yet. Are you trying to map a domain?

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  helper-brucea · Member · Oct 23, 2015 at 3:47 pm

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  Hi Jason –

  The $18 was for the renewal of the domain mandalaoftheheart.com which you registered in 2014. If you no longer wish to keep this domain, I can delete it off your account and refund the $18.

  Just be aware that if you want to use the domain again in the future, it may not be available. When it is cancelled, anyone else can come and register it.

  Please post back here with what you’d like to do.

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  nkedwatch · Member · Oct 23, 2015 at 5:12 pm

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  Hi Bruce:
  I was charged $30 for my “custom design.” I’ve actually taken a haitus on my website, is it possible to get a refund on the $30?

  Thanks!
  John