Refund and Neglection from customer support
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I am writing to express my extreme dissatisfaction with the lack of response to my submitted refund request. Despite multiple attempts to contact your customer support, I have received no answer whatsoever. Requestnumbers: #7208409, #7197781, #7197781, #66302366
To provide context, I made a formal request for a refund following the permanent deletion of my website by your Trust & Safety team, citing the sale of tobacco products as the reason. It is crucial to note that I am authorized to sell tobacco in my country, and I had specifically inquired about any restrictions prior to purchasing the subscription.
Not only has my website been taken down without warning, but I am also unable to use the live chat function to seek assistance. This treatment from your customer support team is wholly unsatisfactory and leaves me feeling neglected and mistreated.
I urgently demand a response to my refund request and a resolution to this matter. It is imperative that someone from your team contacts me promptly to address this issue.
The blog I need help with is: (visible only to logged in users)
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cally-fried-destiny.wordpress.com is no longer available.
This site has been archived or suspended for a violation of our Terms of Service.
For more information and to contact us please read this support document. -
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Selling Tobaco products isn’t allowed on the wordpress.com platform as stated at https://wordpress.com/support/store-guidelines/
Regarding our refund periods, yoiu find all info at https://wordpress.com/support/refunds/#refund-periods
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Hello,
If you have further questions regarding this issue, please direct them to email.
We kindly request that you refrain from discussing any issues related to our Terms of Service on the public forums as a policy.
Thank you for your understanding.
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