REFUND ASAP
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I am starting another forum because the last staff is not replying to my posts. I requested a full refund on FEb.26. Please process back to my credit card.
Here is the conversation from my previous forum, which I am getting NO reply on and getting fed up with
jennabaik
Member
Feb 26, 2014, 7:58 AMI would like a refund on my $99 premium purchase. Also, would my domain name be given up… So it is not taken by you guys for a year.
The blog I need help with is jennabaik.com.
jennabaik
Member
Feb 27, 2014, 4:24 PM???? I would like my refund asap please!
dcoleonline
Staff
Feb 28, 2014, 3:44 PMHi there Jenna,
If you’d like to keep the domain, I can issue a partial refund for you in the amount of $73 CAD.
If you no longer want the domain, I can cancel it for you and issue the full $99 refund. However, this would mean you’d risk having someone else purchase the domain, so you might not ever get to own it again.
Let me know how I can help from here.
jennabaik
Member
Feb 28, 2014, 5:29 PMI’d like to cancel it all and receive my full refund of $99 please :)
jennabaik
Member
Mar 2, 2014, 9:50 PMHave you refunded my money? I would like to put good notes in the survey… You guys are very slow in responding.
jennabaik
Member
Mar 2, 2014, 9:58 PMI am entitled to a refund within 2 weeks, and because you are responding slow make sure you count the day I asked for a refund from Feb. 26..It has been 4 days now
The blog I need help with is: (visible only to logged in users)
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WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
http://en.support.wordpress.com/upgrades/#refunds
Note: It takes from 1 – 2 weeks for the refund to be received. -
So what does that mean? How much will I get back, did you process the refund, and will my domain be cancelled?
And your staff from before said he can refund the full amount, so you should refund the full amount as that is what your staff said let me know what you need so you can view that forum
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Why are here asking Volunteers when you are already in contact with Staff and have their email address? Posting here makes no sense at all. Contact Staff directly via the email address you already have please.
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Can I PLEASE have a phone number to call? I am confused, who is helping me?? Are you with wordpress staff?
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There is no phone number. Staff work through all forum threads tagged for their attention and through all email support tickets in order of datestamps and timestamps – first posted first served, as would be expected.
Don’t bump your support forum threads and don’t keep emailing Staff because it’s not in your best interest to do that. Doing that moves the timestamps forward on support threads and/or on emails and it takes longer to get help.
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But will they refund me, even after they have read it 30 days after I’ve purchased it? BEcause I posted within the 30 days. I am getting super frustrated and just worried that they will not refund me. Frustrating I cannot call anyone and that they are fricken slow as turtles replying for such a big company
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Normally refund requests are done at
Dashboard >> Store >> My Upgrades – not in the forum
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It looks like a refund has been processed for this transaction. I will assume that the issue is resolved unless I hear otherwise from you.
if it has not, please post here.
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