Refund auto renewed money

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  k1769210 · Member · Jan 8, 2019 at 4:47 pm

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  Dear sir/madam,
  I need my auto renewed money, I don’t want this Account anymore. I was tried more time cancel auto renew option, but i can’t find till now. Please close my account and refund my money.

  The blog I need help with is: (visible only to logged in users)

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  pandeyabhaykumar · Member · Jan 8, 2019 at 6:39 pm

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  Hi,

  Staff can disable auto-renew option from there end.
  I have added modlook tag for staff assistance.
  You will get a reply soon from the staff.

  Thanks.

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  staff-doublebassd · Staff · Jan 8, 2019 at 8:53 pm

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  Hi there,

  I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  Let me know if you have any questions.

  Thanks!

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  k1769210 · Member · Jan 9, 2019 at 3:42 am

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  K1769210
  (email visible only to moderators and staff)

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  kokkieh · Staff · Jan 9, 2019 at 10:57 am

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  Hi there,

  The k1769210 username you are using to post here has never bought any upgrades on WordPress.com. If you had you’d see receipt under your billing history at https://wordpress.com/me/purchases/billing/

  What is the address of the site where you have an upgrade you want to cancel?

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  k1769210 · Member · Jan 10, 2019 at 9:00 am

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  Hi there,
  Receipt ID: [readacted]
  Transaction ID: [redacted]

  This is the receipt no, which is billed to mentioned username. Kindly check it.

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  fstat · Staff · Jan 10, 2019 at 12:58 pm

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  Thank you. This charge is associated with a different WordPress.com account (@tamilvideostatusin) and it’s about the renewal of the Premium plan and the domain tamilvideostatus.in.

  We can cancel your Premium plan renewal and issue you a refund.
  I would also like to know if you’re planning on keeping the domain tamilvideostatus.in you registered here and use it elsewhere. If we cancel the domain, there is no guarantee it will become available to register somewhere else, and you may not be able to get it back.

  Please let us know how you wish to proceed.

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  k1769210 · Member · Jan 10, 2019 at 1:37 pm

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  Yes. Proceed to cancel.

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  fstat · Staff · Jan 10, 2019 at 2:51 pm

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  I’ve canceled your plans and your domain and have issued a refund. You should see that refund on your statement within 10 days.

  Let me know if there’s anything else I can do for you. I’m happy to help.