Refund Autopay
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I haven’t touched this site in a few years and emails were being sent to an old email address. I’ve deleted the page and would like to be refunded the $18 I was charged. I’ve been charged for at least two years w/o realizing it and w/o using WordPress.
The blog I need help with is: (visible only to logged in users)
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Unfortunately, you failed to provide any details. Automattic Inc. https://automattic.com/ owns WordPress.com and other products like Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to the registered email address for each username account, so if you have more than one username account that could be confusing you. Also, if you have a wordpress.org account and a wordpress.com account that could be confusing you.
What are the specifics please?
Which username account and site URL does this relate to?
To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged
re: Refunds
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours. It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received.re: Canceling upgrades
Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
This thread is also tagged for a Staff follow up. Subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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emails were being sent to an old email address
All support docs are at https://en.support.wordpress.com/
Search for update email address there https://en.support.wordpress.com/?s=+update+email+address
Results https://en.support.wordpress.com/email-address/Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account. You can create one gravatar for every username account that applies to all blogs registered under the same username account and email address.
https://en.support.wordpress.com/email-address/
https://en.support.wordpress.com/email-notifications/There is a single email address that can be used on only one wordpress.COM username account and not on any others, regardless of how many blogs are registered under that username account.
The wordpress.COM blog’s owner can change the relevant email address on their accounts page at https://wordpress.com/me/account at any time.
For Issues Changing your Email Address see https://en.support.wordpress.com/email-address/#issues-changing-your-email-address
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Hey there,
Not a problem! I have canceled your subscription for jpyoga.net and refunded the charges back to you. It can take between 7-10 business days for the refund to reflect on your bank statement.
Please let me know if you have any other questions.
Take care,
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