Refund but no receipt

  • Unknown's avatar
    simonwitney1990 · Member ·

    Hi,

    I accidentally bought a new wordpress site and domain name as I was actually trying to upgrade an account.

    I cancelled the order within 24 hours (even thought it said cancelling within 4 days) and got a message to tell me that I would get a refund but it didn’t say how long it would take.

    Today I upgraded the site I originally wanted to upgrade and actually recieved a receipt.

    I then realised I never recieved a receipt for the purchase of my order.

    At what point do I need to chase this in case I don’t get my money back?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    simonwitney1990 · Member ·

    So I upgraded my domain from starter to explorer so that I could switch on adwords, as well as bought a new domain name, however I’ve noticed that somehow I have actually bought new wordpress site and now I have 2 domains.

    Do I now need to copy and paste all of my blog posts and videos etc. from the new domain to the old domain?

    Thanks

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    I see that your first payment of £28.80 was successfully refunded on our end. The refund receipt is at https://wordpress.com/me/billing. (You’ll find two separate refund receipts.)

    Your new WordPress.com Explorer plan (monthly) was purchased on simonwitney.wordpress.com. Did you want this plan on a separate site?

    Also, monthly WordPress.com plans do not include free domain registrations for the first year. So, you’ll need to pay separately for the domain. Do you want to register a new domain, or do you need help with restoring the domain you registered previously (simonwitney.co.uk)?

    Let us know how you’d like to proceed. Feel free to let us know if you have more questions.

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