Refund Charge

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  brandyglink · Member · Feb 23, 2019 at 3:33 am

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  My website just disappeared last year around July. My husband and I were in the middle of packing up and moving to another state and didn’t have time to deal with it. When he had time to check it out it was gone. I haven’t rebuilt site yet, so I obviously don’t need this service.

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  ratneshsonar · Member · Feb 23, 2019 at 4:12 pm

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  Hi there,

  It would be helpful If you could share your website URL starting with https:// with us.

  I have added modlook tag to this topic. So that support staff can look into this.

  Please keep patience while someone from support staff gets back to you.

  Let us know if you have any further questions or issues. :)

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  supernovia · Staff · Feb 24, 2019 at 2:16 am

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  Hi @brandyglink, I don’t see any charges associated with this account. Please do send a link to your site so we can help you sort this out.

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  brandyglink · Member · Feb 25, 2019 at 6:38 am

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  Below is my website

  https://www.thepaintedcubbard.com/

  Charge to acct Jan.10, 2019 Copied and pasted below
  Jan 10, 2019
  [redacted]
  BILLING DETAILS
  Order Summary
  DESCRIPTION AMOUNT
  Total: $99.00
  Dops ak vp lite yearly 1(recurring)
  $99.00
  I look forward to hearing from you.

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  supernovia · Staff · Feb 26, 2019 at 5:36 pm

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  @brandyglink, we just needed the link really. I’ve redacted your private information. Please be mindful about what you post in public forums.

  The information you sent is related to VaultPress and Akismet, rather than a site here at WordPress.com. The domain is registered with NameCheap and it appears to have been hosted there as well. Can you reach out to them about your hosting? You may be able to restore from VaultPress, but you’ll need access to your domain and hosting first.