refund confirmation

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  charleswillow · Member · Jun 10, 2016 at 4:06 pm

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  please help

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jun 10, 2016 at 4:10 pm

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  There are time limitations for requesting and receiving refunds.
  https://en.support.wordpress.com/refunds/

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes 1 – 2 weeks for the refund to be received.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  If you need further help the provide what follows please:

  1. Which upgrade are you attempting to cancel?
  2. What is the domain URL?
  3. What is the underlying .wordpress.com URL?
  4. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?

  Post that information and then type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Next subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.