Refund Confusion

• 

  panderon · Member · Feb 7, 2015 at 5:08 pm

  • Copy link
  • Add topic to favorites

  Hi,

  I have been trying to request a refund for an upgrade that was wrongly purchased. The instructions say to click on the gear button next to the item I would like to refund. Next, I am supposed to click the refund button. But, I don’t have the gear button to start with. And, I am two days away from loosing my 30day refund period. I have been trying to figure this out for two weeks, but I find nothing. Could someone please help?

  The blog I need help with is: (visible only to logged in users)

• 

  staff-ozmodiar · Staff · Feb 8, 2015 at 4:39 am

  • Copy link

  I can help you sort that out.

  But just so we’re on the same page, which upgrade are we discussing?

• 

  panderon · Member · Feb 8, 2015 at 11:51 pm

  • Copy link

  The Space Upgrade 10gb

• 

  staff-ozmodiar · Staff · Feb 9, 2015 at 3:30 am

  • Copy link

  I have processed that refund for you. Please be aware that it can take up to 7-10 business days for refunds to show up on your statement.

  Please let me know if there is anything else I can do for you.