Refund – Contact WordPress

  • Unknown's avatar
    bakerandcole · Member ·

    Hello,

    I cancelled my domain and blog subscription within 2 hours of setting it up. It appeared to work correctly but I was still charged the $129.00 for the year.

    I am incredibly displeased. As I dug deeper it appears they are to send you confirmation email to click and request a refund but I did not receive it and it is now outside of the 24 window.

    I followed the “support” section and tried to “contact us [wordpress]” and I keep getting redirected to the same useless page that doesn’t help at all.

    Please advise accordingly. I would like the payment to be reversed and blog/website deleted.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    I tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

    Notes:
    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.

    The refund period for Domain Registrations and Renewals is 48 hours. https://en.support.wordpress.com/my-upgrades/#canceling-upgrades

    Note: It takes from 1 – 2 weeks for the refund to be received.

    Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

    See here:
    Dashboard > Store > My Upgrades
    http://en.support.wordpress.com/my-upgrades/
    as well as
    Dashboard > Store > Billing History

    View Your Billing History

  • Unknown's avatar
    alexjgustafson · Member ·

    I removed the Premium plan from your site and issued you a full refund.

    It can take about a week for refunds to appear on a bank statement, but you can find a refund receipt in your billing history here:

    https://wordpress.com/me/billing

    If you want to permanently delete your site, follow the guide below:

    http://en.support.wordpress.com/settings/delete-site/

    Please read the warnings and advice before deleting a site. We can’t revert a site deletion for any reason and the site address cannot be reused.

    If you want to hide your site instead, you can use the following guide to make your site private so that only you and people that you have invited can view the site:

    http://en.support.wordpress.com/settings/privacy-settings/

  • Unknown's avatar
    bakerandcole · Member ·

    Hello and thank you for the quick reply.

    I am a longtime user of wordpress and all of its features. This is the first time that I had to make a sudden change of heart as the instructions I was given to build the site for another individual other than the original company I work for changed and the owner/operator had already purchased domain registry and simply wants me to add wordpress to his existing site.

    I was given 100% power to proceed the way I saw fit but plans changed.

    Thanks again for all input and reversing the payment.

    Sincerely,
    Mark

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