refund custom design

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  leslanguesetmoii · Member · Mar 30, 2015 at 8:40 pm

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  Hi,

  I want to get a refund for my blog leslanguesetmoi because I can’t pay the custom design this year.

  The payment of the custom design was on March, 5th.

  Could you let me know for the reimbursement?

  Best regards !

  The blog I need help with is: (visible only to logged in users)

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  leslanguesetmoii · Member · Mar 30, 2015 at 8:40 pm

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  Is it possible to cancel the payment?

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  leslanguesetmoii · Member · Mar 30, 2015 at 8:42 pm

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  Indeed, I have got some financial problems. Thank for your help.

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  timethief · Member · Mar 30, 2015 at 8:46 pm

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  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  See here:
  Dashboard > Store > My Upgrades
  http://en.support.wordpress.com/my-upgrades/

  Dashboard > Store > Billing History
  http://en.support.wordpress.com/Billing-History/

  I tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  leslanguesetmoii · Member · Mar 31, 2015 at 9:32 pm

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  Thank you but I can’t disable auto-renew

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  timethief · Member · Mar 31, 2015 at 9:36 pm

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  Are you logged in under the exact same username account that registered the blog and purchased the upgrade?

  If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

  If you are using an IE browser in compatibility mode please disable that mode. http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view

  If you are running one of the browsers and versions listed at http://browsehappy.com/ then try clearing your browser’s cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache or try using another browser.

  If you are not successful let us know:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/
  (c) Exactly what you experience including what any error reports you receive state.

  Not to worry as Staff will work their way forward to this thread and assist you.

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  rachelmcr · Member · Apr 1, 2015 at 10:23 am

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  Hi there,

  I just cancelled your custom domain upgrade and refunded the renewal payment for you. (Please note it can sometimes take 1-2 weeks for refunds to appear on your bank statement.)

  Please let me know if I can do anything more to help!