refund did not arrive

  • Unknown's avatar
    lcgml · Member ·

    Im waiting for the refund as requested and confirmed in your supportcenter for the site: nachtasyl-hh.de

    Im wondering why the ammount is not back yet. please help me. thx.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    justjennifer · Member ·

    Hi there, I’ve tagged this for Staff, but it doesn’t seem like that domain was even hosted here by WordPressdotcom.

  • kokkieh · Staff ·

    Hi there,

    The account you’re posting as here does not own any upgrades and never has.

    The domain you’re referring to was part of a Premium Plan belonging to a different username. However, I can only help you with the specifics of that refund if you post here as that username.

    I can confirm the refund was issued, so if you didn’t receive it, please contact your bank directly to follow up on that.

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