Refund During WordPress.com’s “vacation week”

  • Unknown's avatar
    njbiologytutor · Member ·

    Hello, I just purchased domain mapping and registration (and make the whois private). I made this purchase at approx 1pm EST. I wanted to request a refund for all of it, but when I clicked on support for upgrades, you guys are on a vacation this week, and you do not return until after the 48 hours allotted for refunds.

    If I could be refunded when you guys get back, that’s fine, but I just wanted to be sure I do eventually get a refund, and won’t suffer the 48-hour refund time penalty because of the winter break vacation.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    njbiologytutor · Member ·

    Ah! I’m sorry…I’m learning more.

    I originally wanted a refund so I could start blogging using wordpress.org software at a self-hosted site.

    I WANT to keep the domain name thesynapticcleft.com BUT I want to move it to somewhere else (like godaddy) and start blogging using the wordpress.org software.

    I thought that getting refunded was the only way I could do this, but upon researching more, I can update the name servers.

    http://en.support.wordpress.com/domain-mapping/domain-management/#update-nameservers

    So, to repeat, I want to keep the domain name of thesynapticcleft.com, but I want to move the hosting away from wordpress.com, to a self-hosted site like (godaddy.com) so I can use the wordpress.org software.

    Thank you for your help!

  • Unknown's avatar
    njbiologytutor · Member ·

    And Finally, one more question/comment,

    Since I want to get started right away with my own hosting and wordpress.org software, I believe, if I understand correctly, that you cannot transfer the domain for 60 days. This is a bummer! I wanted to get started right away.

    If we refund, and the domain goes back to public, I can just snatch it up, or have a friend register it, because I believe I read from your support articles I can’t re-purchase the same domain somewhere else.

    Confused, but appreciative of your help, thank you!

  • Unknown's avatar
    raincoaster · Member ·

    In this case, don’t refund it at all. Just keep it at WordPress.com and when the 60 days are up you can arrange with staff to transfer it to the new registrar of your choice. Or you can stay with WP.com as your registrar: they’re reliable and cheap.

    You can get started with the software and practice with it first offline, which is probably a good idea. WP.org can be considerably more complex, depending on what you want to do with it. Meanwhile you can build up content at WordPress.com and use the SEO advantages to gain readers for your blog who will hardly even notice when you move. That is important exposure.

  • Unknown's avatar
    njbiologytutor · Member ·

    Thank you very much raincoaster!

    I agree with everything you said.

    I’ve been reading blogs religiously for years, and am just NOW just ITCHING to get started with blogging. As you can tell, I have a lot to learn.

    If I understand correctly, I have to have a registrar to register the domain, and it’s already registered with wordpress.com upgrade, I did that this morning; and THEN I need a separate host, from godaddy or something, thru which I will use wordpress.org’s blogging software.

    So you’re saying it’s possible to keep the domain name as is with WP.com, but then I can eventually buy godaddy hosting and start using WP.org?

    Thanks raincoaster!

  • Unknown's avatar
    raincoaster · Member ·

    WordPress.com IS a domain registrar, so if you bought the domain from them you can just set it as Primary on your blog and get blogging. Then when you are ready you can change the nameservers and that URL will point to your self-hosted version. The domain is one thing, the hosting is a separate issue. Many people like to keep them together, but in my experience no matter where you host, WordPress.com is a good and inexpensive and reliable registrar. Sometimes GoDaddy will sell your URL out from under you without sufficient notice. WP.com doesn’t do that.

  • Unknown's avatar
    njbiologytutor · Member ·

    Wow… Raincoaster, I can’t thank you enough for your help!
    So, when I am ready, I can just change nameservers to the place where I am independently hosting. I am pretty sure I get it.

    So to conclude, I don’t need a refund!

    WordPress most certainly owes you some money!

    Thanks so much!

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