Refund Eligibility and Status Inquiry

  • Unknown's avatar
    sailerpartners · Member ·

    Could you please explain why I haven’t received my refund yet? We haven’t reached the 30-day period, and I consulted support before taking action. They advised canceling the plan, stating that I would receive a refund if eligible. If we are still within the 30 days, why are we not eligible for a refund?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    carmochloe · Member ·

    While refund eligibility and timelines are determined based on multiple factors, billing matters require direct communication with the support team. The fastest way to get answers about your specific refund status would be to contact the support team directly at help@wordpress.com.

    The support team will be able to access your account details, review the cancellation timeline, and provide accurate information about your refund status and eligibility.

  • Unknown's avatar
    justjennifer · Member ·

    @sailerpartners I’ve added a tag for Staff attention and assistance here. Meanwhile, there is more information about refunds in this support guide https://wordpress.com/support/refunds/#when-do-i-get-my-refund

    @carmochloe assistance by email is available for sites with a paid plan. Free sites are assisted here in these community forums. If something needs staff assistance, then we volunteers add the MODLOOK tag to the thread. It’s up to staff to determine if they need to continue with the OP by email. Thanks.

    For more information about volunteering in these forums, check out https://wordpress.com/support/wordpress-com-volunteers/ Cheers

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    Just a heads up that we’re looking into this and will follow up with you via email.

    Thanks for your patience!

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