Refund extension

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  charlielyn23 · Member · Nov 2, 2022 at 9:48 pm

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  The extension for First Data renewed on Oct 11,2022. I can’t use it because First Data no longer actively supports WooCommerce. Refund instructions do not work because there is no option to click on the plan you wish to cancel. Same happened last year and I ate $99. Please help.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  aleone89 · Staff · Nov 3, 2022 at 11:11 am

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  Hello there,

  Do you have a link to the extension you’re referring to please?

  Also, what site is this extension installed on?

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  charlielyn23 · Member · Nov 8, 2022 at 8:21 pm

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  First Data. It is installed on thedreamersinstitute.com

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  charlielyn23 · Member · Nov 8, 2022 at 8:27 pm

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  Clarification: WooCommerce First Data Gateway

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  staff-95percentghost · Staff · Nov 8, 2022 at 10:05 pm

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  Hi there, I understand you wish to refund a plugin purchased from WooCommerce.com, but have landed on the support forum for WordPress.com sites instead.

  In order to cancel and refund a purchase you made on WooCommerce.com, I do recommend that you access your WooCommerce.com account to view your orders. This link should take you there, once you are logged in on WooCommerce.com:

  https://woocommerce.com/my-account/orders/

  Should you need further help with any orders you made through WooCommerce.com, you can absolutely send them a message too:

  https://woocommerce.com/contact-us/