Refund Failed Message

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  hollymthethwa · Member · Dec 18, 2014 at 2:50 pm

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  I tried to cancel my premium upgrade and received an error message that something went wrong and I could not be refunded, and to contact support. I just signed up yesterday and would like to cancel and receive a refund. Thanks so much!

  The blog I need help with is: (visible only to logged in users)

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  alexjgustafson · Member · Dec 18, 2014 at 5:28 pm

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  Hi there,

  It appears that since your request you were able to successfully cancel and refund your WordPress Premium plan. It may take about a week for the refund to appear in your bank account, but you can verify the refund in your billing history here:

  https://wordpress.com/me/billing

  Let me know if you hit any snags receiving that refund, or if you have any other questions.

  Best,

  -Alex G.

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  hollymthethwa · Member · Dec 18, 2014 at 5:59 pm

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  Hi Alex,

  Thank you very much! I noticed the pending transaction was removed from my account, so thought it must have gone on through. Much appreciated!