refund for a premium account

• 

  eugeniabrini · Member · May 24, 2017 at 2:05 pm

  • Copy link
  • Add topic to favorites

  Good afternoon,
  I just need to know if it’s possible to be refunded for my premium account (79 euro) and for the domain ’cause Ive just transferred to siteground one…
  Thanks

  The blog I need help with is: (visible only to logged in users)

• 

  staff-zinnia · Staff · May 24, 2017 at 2:38 pm

  • Copy link

  Hi –

  I just want to confirm that it is the Premium Plan on eugeniabrini.com? Our refund policy is here: https://en.support.wordpress.com/refunds/

• 

  eugeniabrini · Member · Jun 21, 2017 at 8:43 am

  • Copy link

  Sorry,
  but even if I was in time when I wrote you I never received bak my money, is it right?
  Please help me now it’s late but my request was in time…

• 

  staff-zinnia · Staff · Jun 21, 2017 at 8:02 pm

  • Copy link

  I’ll be happy to process a refund, but first, I need you to confirm which domain this is regarding.

• 

  staff-zinnia · Staff · Jun 21, 2017 at 8:04 pm

  • Copy link

  The WordPress.com Premium purchased on April 20th was eligible for a refund up until May 20th.

  We have refunded the G Suite email upgrade and private Whois status for eugeniabrini.com already.

  If you haven’t received these funds my suggestion is to contact your bank about the delay. Typically these only take about ten days to reach you.

• 

  eugeniabrini · Member · Jul 5, 2017 at 7:46 am

  • Copy link

  Hi there!
  I’m sorry to bother you but my bank answered me that there wasn’t any refund and maybe is because my name is Eugenia Brini and not only Eugi or Eugenia, as I’ve seen on the bill.
  So I didn’t received any money for my G suite.
  May you help me?
  Thank you for you patience

• 

  staff-zinnia · Staff · Jul 6, 2017 at 3:19 am

  • Copy link

  Hi –

  I’ve asked for help from our payments team. I’ll be in touch once I hear back from them tomorrow.

• 

  eugeniabrini · Member · Jul 18, 2017 at 7:45 am

  • Copy link

  Good morning,
  I’m still here and I’m still waiting for my refund…
  You didn’t answered my, as you wrote up, the day after (6th of July), so I was a little bit worried. What shall I do to have my money back?
  Have a nice day and sorry for bothering you so much!

• 

  staff-zinnia · Staff · Jul 18, 2017 at 1:09 pm

  • Copy link

  Thank you for checking back in here!

  The payment was successfully refunded from our end. Now, it’s just a matter of when the bank is going to release that in to your account. Remember that the money can only be refunded to the account that was used for the purchase.