Refund for a subscription through a WordPress website?
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I purchased a monthly sub to someone’s website on WordPress on 7/21. However, right after buying it, I realized the content of the site was not at all what was advertised and I canceled almost immediately, within an hour or two. Seems like I should get a refund for that, especially seeing as I immediately lost access to any and all content and my login no longer worked effective immediately upon canceling. It should not be the case that I don’t get a refund for that, but the amount hasn’t been put back on the card. Is anyone able to point me in the right direction? Do I need to contact the proprietors of the website itself for a refund, or is WordPress supposed to help me? There has to be some kind of support for this kind of thing, but the only human agents WordPress offers are for people with paid plans. Any help appreciated!
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I hope some staff looks at this soon to help you.
In the meantime, are you able to find details of the charge using the details of the original payment via
https://wpchrg.wordpress.com/
See if you get any clues about the refund there. -
Hi there, If this happened on a site hosted here on WordPress.com, AFAIK-the site owner is your contact point for this. You can point them to this section of the WordPress.com support guide on refunds.
https://wordpress.com/support/payments-management/#cancel-payments-and-issue-refunds
Hope that helps.
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@haewalt – In addition to my earlier tip, if you are logged in to the same account as the one that purchased the upgrade, check https://wordpress.com/me/purchases/billing too
and see if there is any status of refund there. Make a careful note of all the transaction details there. It will be helpful for further correspondence.
Depending on your bank, it can sometimes take upto two weeks for the refund to appear. Sometimes the card company does not show your refund clearly, but just shows a reversal entry. Keep an eye for that. -
Adding a
modlooksince this is billing related and a staff will be able to assist better. -
Hi @nagpai, Since @haewalt signed up for a paid subscription for Premium Content on a WordPress.com website, the person responsible for creating a refund for that subscription is the site owner where @haewalt subscribed. This is not a “WordPress.com” charge.
Have a look at the support doc I linked to in my earlier reply, where it says,
Canceling will not automatically refund the customer. To issue a refund to your supporter or customer, visit your Stripe Dashboard. Follow the instructions from Stripe to issue a full or partial refund.
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To further clarify, this would be the same if a WordPress.com website sold physical goods. WordPress.com itself does not provide refunds for products sold on an individual website hosted on WordPress.com. That’s the responsibility of the site owner.
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@justjennifer – Ah got it. My apologies, @haewalt. I misunderstood this to be a premium plan subscription bought for another site where they are probably an admin. I now understand this is a content subscription.
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Hello, @haewalt!
As @justjennifer mentioned, if you purchased a paid subscription for exclusive content on a site hosted on WordPress.com, the refund would need to come directly from the site owner where you subscribed, since this isn’t a charge from WordPress.com itself.I recommend contacting the site owner directly so they can help you with that.
Please let us know if you have any questions or need any extra help, and we’ll be happy to assist you.
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