Refund for auto-renewal

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  citygardenco · Member · Mar 10, 2015 at 8:05 pm

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  I have just found out that I have been charged $99 for and upgrade that I was not aware of. I found an email about it in my spam folder from Feb 15th. I did not want this upgrade and I do not intend to use WordPress for my website right now. I may consider switching to WordPress in the future (I currently use Wix) but if this charge is not reversed, there is no chance I will ever try this service again and risk further unapproved charges! I think this was a genuine mistake on your part and therefore please cancel my account and refund this transaction immediately.

  The blog I need help with is: (visible only to logged in users)

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  thatrobyn · Member · Mar 10, 2015 at 9:33 pm

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  Hey there,

  Your upgrade was set up to auto-renew. That is why the transaction took place.

  But, no worries — I’ve canceled the Premium upgrade from your account, and refunded your $99.

  I hope this helps! If you have any other concerns, drop me a note. Thanks much!

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  citygardenco · Member · Mar 12, 2015 at 2:44 pm

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  Thank you! Faith is restored :)

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  thatrobyn · Member · Mar 12, 2015 at 5:51 pm

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  Ha! I’m so glad :)

  Please let us know if you have any other questions. Thanks much!