refund for autopayment renewal

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  chelseamuehe300318 · Member · Feb 25, 2021 at 5:06 pm

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  I got charged. I would like a refund

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  staff-doublebassd · Staff · Feb 25, 2021 at 5:09 pm

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  Hi there,

  I would be happy to assist you in canceling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  Let me know if you have any questions.

  Thanks!

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  chelseamuehe300318 · Member · Feb 25, 2021 at 5:18 pm

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  I have the PayPal transaction ID?

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  chelseamuehe300318 · Member · Feb 25, 2021 at 5:21 pm

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  [redacted purchase information]

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  helper-heroponriki · Member · Feb 25, 2021 at 6:29 pm

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  Hi there:

  Thanks for that information! I redacted the transaction information from your post since that information should not be shared on a publicly available forum.

  Since you provided the transaction information, I’ve cancelled your subscription per your request and refunded the most recent charge. Please note it may take 7-10 days for the credit to show up in your bank account.

  I hope that helps!