Refund for both Upgrades
-
Hello, I’ve asked for a refund and I’ve got the email acknowledging my cancellation but it only mentions the $63.12 which was my upgrade from Personal to Premium. But I’ve cancelled everything so I would also like the refund of what I paid for the Personal subscription.
The blog I need help with is: (visible only to logged in users)
-
We need details please.
1. What is the domain URL?
2. What is the underlying .wordpress.com URL?
3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
4. When was the upgrade purchased?
5. When did the refund request and cancellation take place?
6. Do you wish to use the domain on another site? Or do you wish to cancel it?Please clarify as I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
Cancelling domains
It is important to know that cancelled domains are not released by the registrar immediately. Also note that here’s no guarantee you’ll be able to use a domain again as it may be sold to someone else. Therefore you should cancel a domain, if and only if, you are sure you do not wish to use it again. -
Hi johnsnowlife,
I’ve just issued a refund for the remaining $35.88. Your plan has now been fully refunded and there is a copy of the refund receipt in your Billing History:
https://wordpress.com/me/purchases/billing
Refunds usually credit your account in 7-14 business days, so you can expect to receive the money around that time.
Please let me know if you need any further help.
Thanks!
- The topic ‘Refund for both Upgrades’ is closed to new replies.
WordPress.com Forums 