Refund for Business Plan and downgrade to Premium

  • Unknown's avatar
    yoniteck · Member ·

    Hi,
    I started my Business Plan on November 5th but I realized that I don’t really need most of the functions included in the Business plan.
    What I want to do now is to get refund for the Business plan (I assume it is possible as it’s not been a month since my purchase) and sign up for a Premium Plan, without losing the customization made since then to my site (the site it’s still a work in progress, but still I don’t want to lose any of the work done)

    How can I do all this?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    klazarski · Member ·

    I have basically the same question and it seems that downgrading is not an easy option.

    Would love to know the answer. Have a line of communication into WordPress right now.

  • Unknown's avatar
    klazarski · Member ·

    Just received a reply from them regarding this:

    Me: “I would like to change from the Business Plan to the Premium Plan, but I seem to either be unable to do so from my end or unable to find the process in which to complete it.

    WordPress: “Hi there! Yes, the only way is contacting us to do this for you. Do you want me to d it now?”

    Me: “Yes. Thank you.”

    WordPress: “You’re welcome!

    Note that plugins and themes that you installed will be removed and stop working. As well as any content that depends on them.

    May I proceed?”

    Me: “Yes. I will be revamping the site anyhow.”

    WordPress: “Ok, just a moment, please. It’ll take a few minutes.”

  • Unknown's avatar
    eozolins87 · Member ·

    Hi there,
    I’m tagging staff to help you with downgrading your plan! Hope this helps.

  • fstat · Staff ·

    Hi yoniteck,

    I can downgrade your Business plan to the Premium plan and issue a refund of the difference.

    Please note that any plugins and themes that you have installed will be removed as well as any content that depends on them.

    Let me know how you want me to proceed.

  • Unknown's avatar
    yoniteck · Member ·

    Hi staff,

    I just have one more question before proceding with the downgrade and refund: I didn’t use Premium Themes or Plugins, what is it that will be erased from my site? All the coding lines and CSS will stay the same, right?

    And thanks all of you guys for the help!

  • staff-zinnia · Staff ·

    The best option for getting help with your business plan site is going to be through live chat support via https://wordpress.com/help/contact/

    It will be quicker since we’re asynchronous by nature here in the forums.

    Yes, the customization, and work in progress, of the site is going to change once you downgrade. If you reach us in live chat we can go over the specifics in real time.

  • Unknown's avatar
    yoniteck · Member ·

    Thanks. I wrote on the live chat!

  • supernovia · Staff ·

    You bet. That live chat link works as long as the plan is active, so you can turn there for fast help as needed.

    And to clarify: any outside plugins and themes you added would be lost, including any customizations made to them. If you set up a store that would be lost, too.

    If you didn’t upload any outside plugins and themes or add a store, the downgrade should be fairly painless. Live chat support will be able to tell and perform the downgrade for you.

    Cheers, folks!

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