Refund for Cancelled Domain Mapping

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  gogimme · Member · Jan 10, 2017 at 1:27 am

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  I subscribed to the WordPress.com personal plan and used the free credit for domain mapping to map my existing domain to it.

  I have subsequently decided to cancel my personal plan (well within the 30 days) and was credited part of my subscription fee, however a little over 1/3 of the fee was not refunded. I’m thinking this is due to my having mapped my existing domain.

  The refund policy states the following: ‘If you used the domain credit to map an existing domain, or if you are canceling within the refund period for the registration, you will receive a full refund.’

  Since I ‘used the domain credit to map an existing domain’, I should receive a credit for this too, but I see no indication of this credit. Is this something that I should see on a delayed basis?

  Thanks.

  The blog I need help with is: (visible only to logged in users)

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  gemmacevans · Member · Jan 10, 2017 at 3:21 pm

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  Hi there,

  I’ve checked your account and can confirm that your Personal plan and domain mapping have been cancelled.

  I have refunded you the remaining $13. Refunds usually take about a week to process and show up on your statement.

  You can view, print or email yourself a copy of the refund receipt from your Billing History here:

  https://wordpress.com/me/purchases/billing

  Let me know if you have any questions.