refund for cancelled domain name

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  tessacaerphilly · Member · Feb 10, 2021 at 1:37 pm

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  I’m struggling to make my own website and have been refunded £21 when I paid £36, please can you refund me my £15 as I don’t need it now!

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  helper-heroponriki · Member · Feb 10, 2021 at 3:26 pm

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  Thanks for reaching out. You are no longer eligible for a full refund because you canceled the upgrade on February 10th, which is eight days past purchase and within the refund window for the Personal plan. However, new domain registrations must be canceled within 96 hours of purchase to receive a refund. This is not something we have any control over.

  You can learn more about our refund policy here:

  Refund a Purchase