Refund for domain mapping

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  toomuchpete · Member · Jul 27, 2013 at 12:48 pm

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  I didn’t notice the lack of support for mapping the www subdomain or the inability to map to a domain using a CNAME record until after I purchased. The domain mapping upgrade doesn’t meet my requirements and I’d like a refund.

  Thanks,

  -Pete

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jul 27, 2013 at 4:34 pm

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  Wordpess.com will strip out the www. for your convenience, and when clicked anywhere on the internet the URL containing the “www” will always redirect to the same content under the URL without the “www”.

  www is an old protocol from back when everything was under separate server hardware. www (www.example.com) was the web server, mail (mail.example.com) was the mail server, ftp (ftp.example.com) was the FTP server, print (print.example.com) was the print server, etc.

  These days, everything is run under the web server, making www. redundant and a waste of four characters. Strangely, some people in the UK have yet to comprehend that the “www” has been redunant for over a decade now.

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  timethief · Member · Jul 27, 2013 at 4:35 pm

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  Provided you are logged in under the same username account that purchased the upgrades, you can disable auto-renew Dashboard > Store > My Upgrades > Disable auto-renew

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
  Provided you are logged in under the same username account that purchased the upgrades, you can request a refund yourself directly from the Store section of your Dashboard
  http://en.support.wordpress.com/upgrades/#refunds

  If applicable also see http://en.support.wordpress.com/bundles/#canceling-a-bundle

  Note: It takes from 1 – 2 weeks for the refund to be received.

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  toomuchpete · Member · Jul 27, 2013 at 5:05 pm

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  Thanks — I didn’t notice the store -> my upgrades part when I read the documentation.

  As an aside: the information about ‘www’ being an ‘outdated protocol’ are not correct. First, ‘www’ is a subdomain or hostname, not a protocol. It’s common and is still useful in all of the ways that normal subdomains are useful — as in this case, for example, where I run several services (a main page, a wiki, a forum) as well as having a standard VPS. In order to use wordpress.com to host the homepage/blog, I’d need to map both the root domain as well as the www subdomain and then, in order to access the VPS, I’d need to create an entirely new subdomain to map to the IP. This is not the optimal configuration (nor is it my preferred configuration).

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  timethief · Member · Jul 27, 2013 at 5:42 pm

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  Thanks — I didn’t notice the store -> my upgrades part when I read the documentation.

  You’re welcome.