refund for domain mapping

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  stochev · Member · Dec 10, 2013 at 6:26 pm

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  Hi there how can I get my domain mapping purchase refunded?

  thank you,

  stefan

  wordpress.athleticpoetics.com
  (currently routed to athleticpoetics.com)

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  timethief · Member · Dec 10, 2013 at 7:00 pm

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  Provided you are within the timeframes allowed you can request a refund. A 30-day refund is provided on all of our upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. You can request a refund yourself directly from the Store -> My Upgrades section of your Dashboard.
  http://en.support.wordpress.com/domains/cancel-domain/
  http://en.support.wordpress.com/upgrades/#refunds

  Note: It takes 1 – 2 weeks to receive a refund. I have also tagged this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  timethief · Member · Dec 10, 2013 at 7:01 pm

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  Also note that you must be logged in under the exact same username account that registered the blog and purchased the upgrade(s) for it.

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  staff-ozmodiar · Staff · Dec 10, 2013 at 7:12 pm

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  Yes, as TimeThief notes, the issue is that you are not logged into the account that owns that Domain Mapping upgrade.

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  timethief · Member · Dec 10, 2013 at 7:18 pm

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  staff-ozmodiar
  Thanks for confirming my guess.

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  staff-ozmodiar · Staff · Dec 11, 2013 at 12:40 am

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  @Timethief,

  Most of your guesses are pretty accurate. I mean, you’ve seen “a few” of these sorts of questions before, you know?

  Thanks as always.

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  staff-ozmodiar · Staff · Dec 11, 2013 at 12:40 am

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  @stochev,

  Were you able to solve the issue?

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  stochev · Member · Dec 11, 2013 at 1:21 am

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  Thanks Time Thief – appreciate your response.

  I purchased the domain mapping 24 hours ago and shortly after realized I didn’t actually need it. I’ve had hosting and domain via GoDaddy and was able to resolve my issue there.

  Thanks for following up Josh,

  I seem to be having issues logging in with the account I purchased it from.

  wordpress.athleticpoetics.com
  stochev

  does anything show from your records?

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  staff-ozmodiar · Staff · Dec 11, 2013 at 5:25 pm

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  Due to the public nature of the Support Forums, account recovery assistance cannot be provided here. For that same reason, I have removed your email addresses from your previous post.

  If you know the email address associated with your account, you can use the password reset tool here:

  http://en.wordpress.com/wp-login.php?action=lostpassword

  If you need additional assistance, you can use this form here:

  https://wordpress.com/wp-login.php?action=recovery