Refund for domain mapping fee

  • Unknown's avatar
    emergingmarketshub · Member ·

    Dear WordPress.com Support Team,

    I am writing to request a refund for the domain mapping charges that have been billed to my account. I have been paying for the domain mapping feature for several years, but I have not been using it because I host this website on a third party hosting service.

    I recently discovered that I do not need to pay for the domain mapping feature since my WordPress site is hosted on a third-party hosting service. I would like to request a refund for the charges that have been billed to my account for this feature.

    I apologize for any confusion or inconvenience this may have caused. I appreciate your assistance in processing this refund request.

    Thank you for your attention to this matter.

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • staff-totoro · Staff ·

    Hi there,

    Our refund period for monthly upgrades is limited, so we are not able to refund in this instance. See: https://wordpress.com/support/refunds/#refund-periods

    I can confirm that you have no active upgrades on your account currently, and there will be no charges going forward. You can see here as well: https://wordpress.com/me/purchases/

    Let us know if you need further assistance or if you have any questions.

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