Refund for Luscious theme

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  fangirliam · Member · Nov 24, 2013 at 5:45 pm

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  Last week, I requested a refund for the Luscious theme that I had purchased for my now deleted blog the great nerdsby. I checked my balance a few days ago to see if the refund was placed back into my account but it has not. If the refund cannot be deposited back into my account, can it be mailed to me at my home address?

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  supportbot · Member · Nov 24, 2013 at 5:45 pm

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  You did not specify a blog address or reason for posting when you created this topic.

  This support forum is for blogs hosted at WordPress.com. If your question is about a self-hosted WordPress blog then you’ll find help at the WordPress.org forums.

  If you don’t understand the difference between WordPress.com and WordPress.org, you may find this information helpful.

  If you forgot to include a link to your blog, you can reply and include it below. It’ll help people to answer your question.

  This is an automated message.

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  timethief · Member · Nov 24, 2013 at 5:50 pm

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  Hi there,
  Note: It takes from 1 – 2 weeks for the refund to be received. I’ll tag this thread for a Staff follow-up. Which blog URL did you purchase the theme for and under which username account please? Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  jackiedana · Member · Nov 25, 2013 at 6:43 pm

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  I do not see any deleted blogs or purchases/refunds for the account fangirliam. If you created a blog and purchased a theme under a different WordPress.com user account, please post under that account here so I can assist you further by tracking your purchase.

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  fangirliam · Member · Nov 26, 2013 at 1:04 am

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  I purchased the theme for my old blog, the great nerdsby. I cannot post under that account because it has been deleted.

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  fangirliam · Member · Nov 26, 2013 at 1:06 am

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  @jackiedana @timethief I purchased the theme for my old blog, the great nerdsby. I cannot post under that account because it has been deleted.

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  jackiedana · Member · Nov 26, 2013 at 1:48 am

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  Your other WordPress.com account cannot be deleted, so you should be able to log in using the email address you used to set that up.

  Without knowing the user account, website address, or associated email address, I can’t look up the transaction and therefore cannot check to see if a refund was processed.

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  thegreatnerdsby · Member · Nov 30, 2013 at 2:15 am

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  @jackiedana The website address is thegreatnerdsby,wordpress.com and the associated email address is (email visible only to moderators and staff)

  I am posting under the user account right now.

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  jackiedana · Member · Dec 2, 2013 at 8:40 pm

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  The transaction for the purchase of the premium theme was refunded on November 16th, 2013. It can take several days for the refund to appear in your account, and some banks do not reflect the credit for up to 30 days. If you still do not see the funds, you may wish to contact your bank and see if they show a record of it.