Refund for mapped domain

  • Unknown's avatar
    5lightsdan · Member ·

    I was recently charged £11.00 for mapping http://www.5lightspodcast.com. I no longer use this and would like to be refunded please.
    Regards

    Daniel

  • Unknown's avatar
    timethief · Member ·

    Be aware that I typed modlook into the sidebar tags on this thread for a Staff follow-up.

    If you purchased the domain through wordpress.COM then Staff need to know if you want to use the domain URL on another site or not.

    1. What is the URL of the domain?
    2. What is the underlying .wordpress.com URL?
    3. Which username account registered the underlying .wordpress.com URL and purchased the upgrade?

    Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard and cancel any upgrade.

    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.

    The refund period for Domain Registrations and Renewals is 48 hours and is clearly stated here. https://en.support.wordpress.com/my-upgrades/#canceling-upgrades

    Note: It takes from 1 – 2 weeks for the refund to be received.

    Provided you are logged in under the exact same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel domain mapping and request a refund from your dashboard > Store > My Upgrades. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

    Please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • staff-ozmodiar · Staff ·

    It looks like that transaction has been voided.

    I will assume that the issue is resolved unless I hear otherwise from you.

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