Refund for my account

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  ankitdua0gmailcom · Member · Aug 15, 2023 at 8:56 am

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  Hi, I just cancelled my subscription – wanted to check by when will my amount be refunded?

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Aug 15, 2023 at 9:38 am

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  Hi there,

  I’m sorry to hear that you’ve decided to cancel your subscription. I’ve reviewed your account details, and it looks like the cancellation was made outside of the 14-day refund period, so unfortunately, you are not eligible for a refund at this point.

  However, the good news is that we can certainly restore your Premium plan, and you will be able to continue using all its great features until it expires next year. If that sounds like something you’d be interested in, just let me know, and I’d be happy to assist you with that.

  May I also ask what led you to decide to cancel your plan? We value feedback from our customers as it helps us to improve our services, so I’d love to know if there was something specific that didn’t work out for you.

  Looking forward to your response, and I’m here to help with any further questions or concerns you may have.

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  ankitdua0gmailcom · Member · Aug 16, 2023 at 8:33 am

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  Hi @fstat: Thank you for your reply. In case refund is not possible I would request you to kindly update the account. There are a lot of missing features in the premium plan at this price point whereas other hosting platforms are providing alot at this same price. This is why I decided to go away.

  Thank yo for asking. Please restore my plan.

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  supernovia · Staff · Aug 16, 2023 at 4:09 pm

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  Hi @ankitdua0gmailcom, can you clarify this?

   In case refund is not possible I would request you to kindly update the account.

  It sounds like you’d like us to restore the plan that can’t be refunded, so I’ve done that for you, but if you’d like to provide further clarification, we’ll help as we can.

  If you’re looking for features you can’t find, let us know what you need and we’ll help.

  other hosting platforms are providing alot at this same price

  Gotcha, most hosts do not provide management and direct WordPress support at this price point. They just rent space where you manage your installation yourself. That works well for many people as long as they have the time and technical skill to take care of the site, or if they hire extra service providers to do it for them.

  Just note the free software itself does not include services like management and support. You can read more here.